NEW YORK, August 5, 2010 – MicroEdge, LLC, the leading provider of solutions for the grantmaking community worldwide, has announced a significant technical support enhancement that provides clients with easy, online access to support resources. A new client portal, PowerME™, is streamlining the client experience while offering great communication tools to interact with MicroEdge and provide valuable feedback about products and services.

PowerME has an intuitive design and wealth of resources for clients seeking expertise and knowledge about MicroEdge solutions. Clients can view real-time status of technical support cases, modify existing cases, and easily reference past support requests. A searchable Knowledgebase provides quick, efficient resolutions to common support issues. Clients can also participate in an Ideas Community, a direct way to submit product enhancement suggestions and related feedback to MicroEdge. Ideas can be voted and commented on by all clients with access to PowerME. This new communication channel between MicroEdge and its clients has produced more than 78 ideas and over 348 votes since the portal's debut just a little more than one month ago.

"The more I use PowerME, the more I love it," says Sally Weldon of The Community Foundation of Western North Carolina, a MicroEdge client since 2002. "With all support cases in one place, I can easily add additional comments at any time to help MicroEdge better understand my issue."

"PowerME is a reflection of our commitment to consistently deliver value to our clients," according to Preston McKenzie, CEO of MicroEdge. "It is an important source of information and tools to help clients work more productively. As an added benefit, it encourages an active dialogue about our products, services, and relationship to help us better serve our clients."

PowerME was launched in conjunction with a new MicroEdge website that offers an updated design and easy navigation to find news and information about the company and its products and services. Additional client support enhancements will be introduced at the annual MicroEdge Solutions Conference, October 4-6 in New Orleans. For more information about the MicroEdge Solutions Conference, visit http://www.microedgeconference.com/.

About MicroEdge
Established in 1985, MicroEdge, LLC is the leading provider of software and services to the giving community worldwide. MicroEdge solutions deliver a powerful, integrated, and open framework for efficient and effective charitable giving. The company is committed to providing the best technology toolset for foundations, corporations, government agencies, donors, advisors and financial institutions. Together, these tools help organizations to work with one another to raise, invest, manage and award charitable currency. MicroEdge is headquartered in New York City with regional offices throughout the U.S. and supports thousands of clients worldwide. MicroEdge is part of the Vista Equity Partners portfolio of software and technology-enabled companies. To learn more about Vista Equity Partners, visit http://www.vistaequitypartners.com/.

Media Contact:
Kathy Krais
1.800.899.0890 ext. 3966
kkrais@microedge.com

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